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‎02-21-2024 06:21 AM

HP Recommended
Product: HP Pavilion 15 Laptop PC 15-eh2000 IDS Base Model

Hi, I have HP Pavilion 15 Laptop PC 15-eh2000 4V3L4AV.  Went to use the USB-C Thunderbolt port and never connected.  unplugged the device, ran the USB hardware test in the bios and it stated in red letters that thunderbolt was not available and thunderbolt on the video is not available. does this mean that it failed, needs to be activated, or this laptop was not designed with thunderbolt service?

Thanks

Looking forward to your answer?

kc

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-21-2024 09:07 AM

HP Recommended

Your laptop does not have thunderbolt ports.

 

It does have one of the following.

USB 3.2 Gen 2 Type-C port; 10 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep & Charge)


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

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2 REPLIES 2

‎02-21-2024 09:07 AM

HP Recommended

Your laptop does not have thunderbolt ports.

 

It does have one of the following.

USB 3.2 Gen 2 Type-C port; 10 Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep & Charge)


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



1 person found this reply helpful
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‎02-21-2024 03:37 PM

HP Recommended

Thank you Erico,  Bummer that it does not, really nice laptop.

1 person found this reply helpful
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