-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
1
0
0
HP Recommended
Hello Community,
I have recently bought a HP Pavilion - 15-ec1239ng and an Acer 10 Port Mini Dock station . Although the USB adapters are working fine but the HDMI Port is not functioning . Here is a screen shot of my installed hardwares :
I can see USB Composite Devices here when I attach the docking station to my laptop + the generic USB Hub . It seems that it should be a driver issue but I couldn't find the drivers for acer 10 port mini dock anywhere . According to acer Part Number is HP.DSCAB.002
Please help me to solve this issue
1 ACCEPTED SOLUTION
Accepted Solutions
HP Recommended
The specs of your machine is
https://support.hp.com/au-en/document/c06645162
And the dock use USB-C connection
https://www.acer.com/ac/en/GB/content/model/HP.DSCAB.002
USB-C port on your HP machine does NOT support Alt mode, it only is a SuperSpeed USB Type-C® 5Gbps signaling rates port therefore you can NOT connect it to an external monitor with nor without dock/hub/adapter.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
HP Recommended
The specs of your machine is
https://support.hp.com/au-en/document/c06645162
And the dock use USB-C connection
https://www.acer.com/ac/en/GB/content/model/HP.DSCAB.002
USB-C port on your HP machine does NOT support Alt mode, it only is a SuperSpeed USB Type-C® 5Gbps signaling rates port therefore you can NOT connect it to an external monitor with nor without dock/hub/adapter.
Regards.
BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community