HP Pavilion 15-eh1507sa Screen Keyboard hinge broken

[Steve774]

I am unable to register the correct device on this forum. The device I'm commenting ion is an HP Pavilion 15-eh1507sa. I purchased my new laptop from Currys January this year. It is located on my desk and I've opened/closed the laptop screen a few dozen times. The screen is separating from the keyboard at the left hinge. It is also affecting the flimsy plastic trim and exposing a significant amount of the inside. This seems to be a common problem with HP laptops, not limited to my model, as there are numerous similar faults reported on the internet. I am adding to the record of HP laptop problems.

[Irfan_06]

Hi @Steve774,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Steve774]

Hi Irwin6

Thanks for your private message which directed me to the standard HP Support pages. I have already gone back to Curry's, who sold me the laptop and they have sent my device away for repair, which could take 5 to 10 days. This fault is inconvenient and has already eroded my confidence in the product.

There are two reasons for my post to the community:

1) There are a worrying number of reports on the internet about HP laptop hinges failing and I wanted to add to that number. Hopefully, HP will pay attention.

2) I believe the organisation that sold me the device bears some responsibility for selling me an HP laptop when there are already many reports of the same fault on similar devices. I made a point of saying this to Gillian, the Curry's Assistant/Deputy Manager, on the day I took my laptop in.

Kind regards

Steve

[Irfan_06]

Hi @Steve774,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[Steve774]

Hi Irwin6

You have duplicated your original reply and the private message. My last reply still stands.

Steve