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‎11-29-2024 05:16 PM

HP Recommended
Product: HP Pavilion - 15-cs3065cl

my laptop is so slow I cleaned up temp file and I did recovery with keeping my personal files still same issue recently I did hardware check I got this error 
Failure ID:
PG42X0-000CAE-MFPU3G-61WE13
any help would be appreciated 

Thanks

Category:
1 REPLY 1

‎11-29-2024 07:36 PM

HP Recommended

@Ahmedzamlek 

 

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

 

For (original) Windows 10/11. please use Cloud Recovery tools


                 https://support.hp.com/us-en/document/ish_4511095-4511141-16


Regards.

BH
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