• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-11-2022 09:51 AM

HP Recommended
Product: HP Pavilion 15-n003tx Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

HP Pavilion shuts down randomly - all HP diagnostic tests successful, including extensive system check (looped till error). Failure happens even at bios screen, sometime within minutes and at times after 2 hours. Read all previous posts and tried the changes suggested (power settings/max cpu power etc) nothing seems working. Windows event viewer logs got  nothing, even BIOS logs don't have any entries. All drivers and BIOS updated to latest version. Behaviour is same on battery as well as ac power. Once the laptop runs for longer (after repeated shutdowns) the system is more stable - goes for 1-2 hours, without a sudden shutdown.

Category:
4 REPLIES 4

‎09-12-2022 07:40 AM - edited ‎09-12-2022 07:41 AM

HP Recommended

Just how full to the maximum capacity is your hard disk or SSD?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-12-2022 07:48 AM - edited ‎09-12-2022 07:50 AM

HP Recommended

SSD 256 GB, hardly 45GB full. I have isolated OS issues as the behaviour is same on BIOS screen. Shuts down 5-6 times in the first ten minutes of usage and then slowly gets better. The hardware extensive test ran for 7 iterations without errors (roughly two hours) before it shutdown.

Was this reply helpful? Yes No

‎09-13-2022 07:53 AM

HP Recommended

"I have isolated OS issues as the behaviour is same on BIOS screen."  That is a critical observation.

 

If the issue is also seen at the BIOS screen, that indicates that the issue is hardware or firmware (BIOS code) related, not the operating system.

 

I would consider failing memory module(s), dust causing temperature increases or system board component issues.

 

Have you used PC compressed canned air to clean possible dust obstructions from the air intake/exhaust port on the notebook?

 

If you use a compressor do not go over 5psi.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-13-2022 08:47 AM

HP Recommended

Thank You for the responses, will try compressed air suggestion. Appreciate your time.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.