HP Pavilion - 17-ab400nm battery issue

[Dizly]

I haven't used this laptop for about the last month and up till then everything worked fine. I booted it up yesterday and realized that the battery is not getting any charge. I can see the icon in the bottom right that shows that the battery is being charged but the status stays at 0% and as soon as I unplug the charger the laptop shuts down, as if there is no battery at all. also what I've noticed is that the battery LED is blinking white while the charger is connected.

I've tried a few fixes from different sources and I am going to list here what I did;

-Reinstalled the battery drivers in the device manager

-I've tried the HP software that scans different parts for issues but when it comes to battery it just skips it 

-Leaving it to charge for some time

[Treeko]

Hi @Dizly 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing battery issue.

Request you to please click on this link and follow the steps to test the battery.

If there is a failure ID, I request you to share the Failure ID with us.

I hope this helps.

Take care and have a good day.

Treeko

HP Support