HP Pavilion Aero 13 Fingerprint Sensor Power Management Issue

[TigerCS]

Hey Gang, This is a really weird bug that I'm wondering if anyone has found a fix to yet. My laptop's fingerprint reader is nonresponsive anytime after waking up the laptop from a deep sleep. If I previously completely shut down the laptop and then powered it back up, the fingerprint sensor works fine. However, when I just closed the lid and come back to the laptop several hours later or even the next day, I can't use the fingerprint sensor unless I restart the computer. I found in other forums that a fix is to go into Device Manager, get into the fingerprint sensor's properties, and uncheck the "Allow the computer to turn off this device to save power" option in the Power Management tab. I did that and it seemed to resolve the issue but lo and behold the system turned that option back on itself after a few days. I've deleted the device, reinstalled it, searched for updated drivers, etc. and nothing seems to fix this glitch. Has anyone else run into this issue and, if so, been able to figure out a permanent solution? It's not the end of the world to have to put in my pin but it's kind of annoying that the OS is automatically re-enabling something I explicitly told it not to. Thanks in advance for any help or suggestions.

[ub6424]

Hello @TigerCS 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Biometric Devices>

--->>> Send screenshot

(3) Please report your results

[TigerCS]

Thanks! Here's the info:

OS Name Microsoft Windows 11 Home
Version 10.0.22623 Build 22623
System Model HP Pavilion Aero Laptop 13-be0xxx
System SKU 3K1S5AV

Processor AMD Ryzen 5 5600U with Radeon Graphics, 2301 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date AMI F.09, 7/6/2022

Device Manager screenshot:

[ub6424]

Hello @TigerCS 

(1) I assume that you have installed this driver, right?

ELAN Fingerprint Sensor Driver

3.2.12011.10032 Rev.C

1.9 MB

Jan 4, 2022

Download

(2) Start Windows <device manager>

- Double click <ELAN WBF Finterprint Sensor>

- Click tab [Driver] and create screenshot

- Click tab [Power Management] and create screenshot

(3) Send screenshots

[TigerCS]

Thanks for the quick reply. I checked the driver and it was actually on a more recent version (ended in 10034). I rolled back to 10032 so we'll see if that works.

[ub6424]

---

@TigerCS wrote:

Thanks for the quick reply. I checked the driver and it was actually on a more recent version (ended in 10034). I rolled back to 10032 so we'll see if that works.

---

Hello @TigerCS 

Thanks for reporting

Keep me updated

Kind regards

[bricca]

Hi, after upgrading to Windows 11 22H2, Windows Hello and its fingerprint on my hp laptop no longer work.
I currently have build 10.0.22623.
Could you please help me?

[ub6424]

Hello @bricca

Please create a new topic.

Kind regards