HP Pavilion Aero IR Camera

[Satishv06]

Dear Team,

I am unable to use windows Face Sign-In feature, Windows is giving message as "We could not find a camera compatible with Windows Hello Face. In Internet I searched then found something related with IR camera, in HP Driver support page I couldn't find any driver for camera.

[Dragon-Fur]

@Satishv06 

Welcome to the HP User Community.

The IR camera used with Hello Face is a hardware option.

The computer must have an IR type camera to be used with Facial Recognition (Hello Face).

If there is no driver option to change a Not-IR camera into an IR camera.

Many computers do NOT come with an IR camera - it is a specialty option.

Checking and Searching...

Open Category Product Information

Select Topic Specifications

Find your model in the long list of models.

Open the Specification document for your computer

Look for the entry for the Webcam / Camera

Example - This model does NOT include an IR camera

HP Pavilion Aero Laptop 13-be0000nh Product Specifications

Webcam

HP Wide Vision 720p HD camera with integrated dual array digital microphones

What if?

If your model is not in the list, check what is on your computer.

If the list is too long and you get tired of checking model after another, check what is on your computer.

The Device Manager checks what is connected - that is, what the Device Manager can detect.

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Method - Check your computer to find the type of camera

Control Panel > icon view > Device Manager 

Open Category Cameras

Example listing of an IR camera in the Device Manager

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Method – Check Settings for “Windows Hello Face”

Settings > Accounts > Sign-in Options

If Windows Hello is not available, you will see a message:

Windows Hello Face

This options is currently unavailable - click to learn more

Click to “Learn More” and see message:

We couldn’t find a camera compatible with Windows Hello Face 

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What if?

Can't stand it?

Another place to check...

Method – Use PartSurfer to check the components in your computer

PartSurfer might be able to tell you exactly which parts came with your computer.

• For best results, use the Serial Number for your search
• Reminder:  Do NOT post private information (including serial number) here on the Community)

 Open PartSurfer

• Select your Country
• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

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HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W5AV) 

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