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‎11-12-2021 10:13 AM - last edited on ‎11-12-2021 10:27 AM by

HP Recommended
Product: HP Pavilion 15

I have a swelled battery in my HP Pavilion laptop. Apparently this falls outside of the recall for the known issue with these batteries.  I'm looking for information on where to acquire the correct battery replacement. 

 

I opened a case with HP Support (5075509061), but it was closed with no information and I see no way to contact support without paying for the phone service.

 

Please identify the correct battery model that I need for this laptop and where I can get it.

 

 

Model: 15-au062nr

Category:
1 REPLY 1

‎11-12-2021 10:38 AM - edited ‎11-12-2021 10:39 AM

HP Recommended

Here is a link to purchase sources for the battery for your notebook

https://www.google.com/search?client=firefox-b-1-d&q=HP+849909-855

 

my reference: Page 17 of the manual for your notebook

http://h10032.www1.hp.com/ctg/Manual/c05228250.pdf


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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