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Message 1 of 2
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HP Pavilion Battery and AC Adapter issues

HP Recommended
HP Pavilion 15au123cl
Microsoft Windows 10 (64-bit)

Would having a VPN affect the calibration  of the battery and/or updating BIOS? Laptop is still not charging while on. Have not been able to reach customer service. Warranty has expired. Trying to sign up for package for $14.99, and having issues. Thank-you

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@Val-7_35 Ideally, VPN shouldn't have anything to do with the battery calibration or updating windows, that said, if the issue is that it isn't charging while its on, here's what you need to do:

 

I suggest you start with a hard reset: Click here for steps,

When done, you may want to check with an alternate power cord/adapter as it could be a malfunction that's causing this issue to occur, here's what you could do:

 

If the charger shows inconsistent power output values, I would suggest that you step into Best Buy or staples and try with a different adapter and that should isolate the issue to the adapter or the computer.

 

Please try a different battery on the unit as well.

Do not buy the battery and adapter. It is only for testing.

Use spare ones that they may have. If it works correctly, then you could think of buying it.

 

Meanwhile, also, try the below:

Steps to uninstall the ACPI drivers

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers.

Then restart the computer and check again.

 

Link for battery testing and calibration

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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