HP Pavilion Gaming 15-cx0063nu heating

[Stoimen]

Hi,

I bought this laptop like 10 days ago. It has problems since day one. First, it was working really slow - booting like 2-3 minutes every time. I updated the drivers I found, the problem remained. Made a few calls to your hot line in my country - nobody answers there. Wrote an e-mail - nobody responded. Just great customer care! So the problem was solved by system restore. It is strange, since there was nothing installed... Based on the previous I decided not to bother myself colling those guys againg.

Now when I'm playng games few days I notice that the laptop is really hot while I'm playing. I've checked the temperature with some apps and I can see, that the GPU easily goes over 90°C - sometimes 92-93°C. Pretty much there is no game I can play that would not exceed 85°C. The CPU goes to over 90°C too. While I'm playng and switch to the Intel tool to see the processor themperature, it blinks in yellow for a second in the thermal throttling section. So I assume that while I'm playing and can't actually see the temperature info, this happens very often.

I did not make any hardware changes, overclocking or anything like that - the configuration is fresh out of the store.

In some similar cases discused here I saw that you are suggesting the customers to update the BIOS version. Well, another thing - the support page for my laptop on yourwebsite shows that the latest BIOS version is v.10, I have v.11 preinstalled. Actually most of the downloads over there are outdated...

I saw some reviews, where the laptop is disassembled and it appears that the fans inside are really weak and that combined with the small cooling pipes leads to the heating problem.

So (if you of course decide to answer me, not like your partners in Bulgaria) do you have any solution for this problem? Lets not waste our time with silly suggestions please! There probably should be BIOS version where the fan spead is increased, or some drivers, or something... I'm not the engineer here.

Thanks in advance!

(Excuse my english, please!)

[HLoveP]

Here write other Hp users and not representatives of HP!

I had a similar problem, I changed the cooler, I bought a stand for a laptop with a fan, but that didn't help much (-5 degrees Celsius only) I watched in YouTube how to put water cooling, but I did not dare to

what helped me so much is increasing the RAM up to 16GB (-10)

and VERY HELPED the installation of an outdoor video card, the laptop doesn’t heat up at all, but the outdoor video card just boils)

https://www.youtube.com/watch?v=5VkNrv9z_qM

[Stoimen]

Today I'll get a cooler pad, but I wouldn't go far from that. Anything else would make my warranty invalid. There MUST be another solution! I bought this laptop, because I liked the configuration and the price was reasonable.  If I am going to spend another few hundred, I would simply return this one, and buy a more expensive one. The customer must get what he pays for! Doesn't matter if it is a $300, or $3000 machine - the manifacturer has to make it work properly.

But anyway, can anyone tell me a reliable way to contact HP then, since they are not answering the phone, or responding to e-mails?

[Stoimen]

It is not a great solution, but works:

You can disable the cpu tubro boost by making the cpu max usage 99% in the power settings (won't work in the HP energy plan, you have to make your own). Your cpu will work at 2.19GhZ max.

I tested few games and they are absolutely playeble:

Middle Earth Shadow of War is running at high very high settings (it would probably not run in ultra settings even with turbo boost enabled, because it requires like 12GB of RAM and 6GB ot vRAM). The CPU doesn't exceed 74°C, most of the time is around 70°C and below.

Assassin's Creed Origins is running at high settings. CPU temperature is the same. But I get the feeling that this game is more cpu demanding than the first one...

The latest Need For Speed Most Wanted is running at high settings. Here the CPU temperature is even lower always under 70°C.

I'll try GTA 5 too as I've heard that is more cpu demanding than the others...

In all this games the GPU temperature was few °C under the CPU temp. Like 60-65°C.

Since the specifications say that the maximum working temp for Core i5-8300H is 100°C, and for GTX 1050 ti is 97°C, I think the numbers I get are low enough.

I'll probably keep this settings until HP gives us another solution with new BIOS version.

The annoying thing here is that 8300H could be set to work at 35W max (not 45W like it is by default) according to Intel, but HP decided to disable this option too. You can always set it with Intel Extreme Tunning Utility, but than there would probably be problems with your warranty if something happens, so I did not try it. This would probably be a solution to the thermal throttling and power limit throttling and we could squeeze like 1GH more in addition to the 2.2GHz I have now.