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‎04-13-2025 08:24 AM - edited ‎04-13-2025 08:24 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec1077ax

I am having this problem with my laptop when dealing with my new external SSD. I would greatly appreciate any assistance.

 

Problem: Windows File Explorer freezes when trying to access an external SSD connected to the USB 3 or USB-C port. 

 

I have tried:

  • Uninstalling and reinstalling USB drivers, and ensuring no pending updates on HP Support Assistant
    • Result: no changes
  • Connecting the SSD to another computer
    • Result: SSD works like a charm running at full USB 3 speeds. SSD is not defective.
  • Connecting the SSD to my laptop on USB 2 ports or by using a USB 2 rated USB Type-A to Type-C adapter on the USB USB Type-C port
    • Result: Problem disappears, but SSD only runs at USB 2 speeds
  • Connecting an external USB 3 Hard Drive to the USB 3 port or to the USB Type-C port using a USB 3 rated USB Type-A to Type-C adapter.
    • Result: File Explorer does not hang, and file transfers run at USB 3 speeds.

The problem seems to only appear when using the USB 3 protocol using an external SSD. 

Reply
1 REPLY 1

‎04-13-2025 11:02 AM

HP Recommended

I suggest going to the SSD manufacturers website to see if they have a new firmware for the device.

 

Try a different brand or model of SSD to see if the same problems exist.


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