HP Pavilion Gaming Laptop No Longer Recognizing Charger Being Connected

[jazoon]

This laptop is only about a year and half old and is no longer recognizing a charger being plugged into it. I thought maybe the charger had given out so I bought a new HP branded adapter of the same type but the same results. This started happening not long after I took the bottom plate off to put an SSD expansion drive in the laptop so I don't know if this could be related somehow. I don't see any ribbon cables knicked or loose. I reseated the cable for the I/O - MB and unplugged the battery just to be sure it wasn't a faulty battery to blame. The laptop is currently dead as a doornail so I can't do anything to test that requires it to have power. Any known issues with this model doing this or solution suggestions would be greatly appreciated! Thank you!

[praveenbv]

Hi@jazoon,

I understand that you have an HP Pavilion Gaming - 15-Dk0055nr  and the battery charging. You've done a remarkable job performing the steps. 

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager.Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mentioned in "Test and calibrate the battery using HP Support Assistant".

I sincerely hope this fixes the issue. Keep me posted. 

Hope this helps! Keep me posted.

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