HP Pavilion Keyboard Randomly gets stuck.

[Joe135]

Hi, 

I am using an HP Pavilion X2 12 2-1 pc. It has a core m3 and 4gb of ram (if that is relevant). Recently, I have been having trouble with my keyboard. Every so often, I will press a key and the keyboard will stop working and or will start 'spamming' the last key pressed. Mostly this is just annoying and requires me to hit the delete key in a Word Document. However, it isn't just letter keys that can be spammed: it can be backspace as well. I am a novice coding, but so far, I has gotten stuck on the backspace key twice while I was writing a or editing a complete program, deleting multiple lines of code; you can see my problem.

More often, however, the keyboard just gets stuck. It doesn't print any input for a few seconds and resumes as usual. That has happened twice in the course of writing this post. 

How do I fix this? By the way, when I say 'stuck', I don't mean literally. I can still press the keys, they just either spam or do nothing.

Any help is appreciated. Thanks! 🙂

ps. I should probably mention that I am running a clean install of windows 10 from Microsoft.

[Riddle_Decipher]

@Joe135

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

As I understand your keyboard isn't working as it normally should,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check with an alternate USB Keyboard to check if that works fine?

While you respond to that, here's what you could do:

Please ensure both the Sticky & Filter Keys are disabled and return to the default keyboard behavior, use the following steps:

1. In Windows, search for and open Settings.

2. In the Settings, click Ease of Access.

3. Under Ease of Access, click Keyboard.

4. Make sure the Filter Keys switch is set to Off.

The keys should now be more responsive.

Also, please ensure you are using an OEM version of windows as HP doesn't recommend using retail windows.

You can obtain the recovery media from this link: Click here

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[Joe135]

Thanks for getting back to me. I tried with a USB keyboard and could not replicate the problem with it. I also took your advice but Filter Keys was already toggled to the off position.

[Joe135]

Also, I have a new version of Windows because the original version had a bug that was affecting normal use. How do I know if it is OEM?

[Riddle_Decipher · Accepted solution]

@Joe135

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I'm glad you could test with an alternate keyboard, considering that works fine while the internal doesn't, confirms that this isn't a software but a hardware issue.

That said, I recommend you Contact HP to have them repair or replace the malfunctioning parts to fix your device once and for all:

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!

[Joe135]

Well, I'm disappointed this can't be fixed without replacement parts. Thanks for helping me though 😁.

[Riddle_Decipher]

@Joe135

Thank you for accepting my post as the solution,

That said, I wish there was more I could do to help!

However, there are a few things that cannot be repaired without the touch of human kind and I'm afraid this is one of those situations where a person needs to replace the parts to get your device up and running.

The only alternative is to continue using the external keyboard, however, make sure to replace the part before the warranty runs out as it's only free until it's within the HP warranty.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Have a great day!