HP Pavilion Keyboard not functioning correctly

[Jesse111]

Hi, 

I have a issue with the keyboard of a HP Pavilion 17-e106ed.

A few keys, mainly n, b, esc, delete and capslock are not functioning properly.

The n,b and delete keys function as capslock, the capslock key itself does not work at all.

the esc key locks up the touchpad of the laptop. When i restart the laptop it pauses at the HP/Windows10 start loading screen and does not continue untill B is pressed.

I have tried updating the BIOS, Reinstalling the Keyboard drivers and ran some test none of which indicate that there is a problem with the keyboard, however with a external usb keyboard the keys just function normally.

I don't know if there is much more to attempt, thanks in advance for the help!

[A4Apollo · Accepted solution]

Hey there! @Jesse111, Thanks for stopping by HP forums!

I understand some of the keys on the keyboard are not functioning correctly.

Don't worry I'd like to help you out.

Did you make any software or hardware changes on your PC?

Please try few steps recommended below.
 
Open the notepad on your PC and type the letters and check if the issue persists in the notepad.
 
If you have an external keyboard, Please try connecting and check if you have the same issue.
  
Turn off the computer and then restart it.
Press the Esc key repeatedly to see if a startup menu opens.
If a setup menu does not open, the integrated keyboard hardware is not working. The integrated keyboard in the notebook should be serviced or replaced. To continue using the notebook, connect a USB-wired keyboard to a USB port and restart the computer.
If a setup menu opens, use the arrow keys to navigate the menus. If these keys are working in the startup menu, but then fail when Windows loads, the problems might be related to the keyboard software.
Restart the computer.
In Device Manager, uninstall and reinstall the keyboard software:
In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.
 
Try disabling the scroll lock key if it is turned on.

Refer this article to further troubleshoot keyboard issues.
 
Let me know if this helps!
Have a great day ahead! 🙂
 

[Jesse111]

Thanks for the answer @MrRobot , 

Sadly none of these options worked, I am gonna asume it is just a hardware defect.

I will however mark your reply as answer in the hope that someone may find it usefull in the future.