HP Pavilion Notebook Hinges are so stiff they cracked the laptop casing and computer

[DCAccountants]

My HP Pavilion 15-au76sa is used only for accounting purposes and remains at the same home office location. When I went to open the laptop the hinges were so stiff that they cracked the casing of the laptop on first the left side and the right side. Any attempt to close the laptop damages it further, the laptop does power on although the power cable is almost falling through and the power button is now loose. Please can you assist me resolve this structural problem?

[A_Gayathri]

Hi @DCAccountants,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Notebook Hinges. Not to worry I will help you to get a resolution to resolve the issue. 

I am sorry to hear that Repair needs to be set up  This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee!

[A_Gayathri]

.

[DCAccountants]

Dear Gaya1239 – HP Support,

Thank you for your message earlier today, I read your message, but did not receive any message in the blue envelope or on the link, so I have re-sent you the message with the details of the Notebook as a private message.  

Many thanks, 

DC

[A_Gayathri]

@DCAccountants,

Thank you for your reply please check the private message 
 

Gaya1239 

HP Support