HP Pavilion Power 580-023w came with disconnected SATA cable and HDD has failures

[Scyll]

I ordered an HP Pavilion 580-023w from Amazon, but once I got it and booted it, a blue screen poppued up saying ‘Boot Device not Found Hard Disk (3F0). I noticed that this was because the SATA cable from the HDD wasn’t connected to the motherboard. It booted, but two days later the same screen popped up again. This time the SATA was connected. I tried enabling legacy support but the PXE ROM error keeps occuring. I’ve tried reseating the HDD and that didn’t work either. So my PC came with a disconnected SATA cable and a Hard Drive failure. It doesnt seem that I can install windows manually either. Is there any way I can return my PC even after the 30 - day retun policy, or at the very least replace my Hard Drive?

[Jeet_singh · Accepted solution]

@Scyll,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. Going through your post, I understand you are having issues with the computer not booting up. Don't worry I'll be glad to help you with this issue.

Splendid effort and fabulous description of the issue before posting. Kudos to you on that score. You are a valued HP customer and it is paramount to assist you here. I take it as a privilege to share this platform with you.

In this scenario, I would suggest this could be a possible hardware failure. Before you could contact our HP phone support, I would suggest you try these steps here: 

Perform a Hard reset on the notebook: 

Many startup errors and other problems can be resolved by decreasing the amount of power stored in hardware components. Decreasing stored power is sometimes referred to as a "Hard Reset". Use the following steps to perform a hard reset on a computer:

1. If Windows is open, click Start and then Shutdown.

   If Windows is not open and the computer has power, press and hold the power button on the computer until the computer shuts off.

2. With the power off, disconnect the power cord from the back of the computer.

3. With the power off and the power cord disconnected, press the power button on the computer for 5 seconds. The power light indicator on or near the power button might turn on briefly but then go out.

4. Reconnect the power cord and turn on the power.

Run a extensive test on the hard drive from F2(Please capture the failure ID for further assistance).

For more details, please go through this link: HP Notebook PCs - Boot Device Not Found Error or Hard Drive Not Detected

Depending on the test results, I would suggest you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Keep me posted,

If the information I've provided was helpful,

give us some reinforcement by clicking the solution and kudos buttons,

that'll help us and others see that we've got the answers!

Good Luck.