HP Pavilion TouchSmart 15-n019sa Notebook PC

[Ibzy]

HI,

I have this laptop and have not used it for almost 3  years. Tried to use it today and now I can hear the fan and everything else for up but am unable to see the screen display. There are 3 times flashing caps lock and solid orange color of wifi. Please help me? I have replaced the hard disk,Ram module but to no avail.

HP Pavilion TouchSmart 15-n019sa Notebook PC

[Raj_05]

Hi @Ibzy,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

The flashing caps lock LED on an HP laptop can be a diagnostic indicator for a hardware problem. When it flashes three times, it usually indicates a memory or RAM issue. The solid orange color of the Wi-Fi LED might also indicate a problem with the wireless adapter.

Here are some steps you can try to diagnose and potentially resolve the issue:

Perform a Hard Reset:

• Turn off the laptop.
• Disconnect the AC adapter and remove the battery, if possible.
• Press and hold the power button for about 15 seconds.
• Reconnect the battery and AC adapter.
• Try turning on the laptop.

Check the RAM:

• Sometimes, reseating or replacing the RAM modules can resolve this issue. Ensure the laptop is unplugged and the battery is removed.
• Locate the RAM slots on your laptop (usually accessible through a panel on the bottom).
• Carefully remove and reseat the RAM modules. If you have spare RAM or multiple RAM modules, try different combinations to identify if one of them is faulty.

Check for Loose Connections:

• Open your laptop and check if any internal components, such as the display cable or Wi-Fi card, are loose or disconnected. You may need to consult the laptop's service manual for guidance on how to do this.

Try an External Monitor:

• Connect an external monitor to your laptop to see if you can get a display on the external screen. This will help determine if the issue is with the laptop's display or a more serious problem.

Check for Overheating:

• Overheating can cause hardware issues. Ensure that the laptop's cooling system (fans and vents) is clean and functioning properly.

Perform a BIOS Recovery:

• If possible, try performing a BIOS recovery. This involves resetting the BIOS to its default settings, which can sometimes resolve hardware-related problems.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Ibzy]

Dear Alden,

Thanks for your email.

I have performed the following,

1-Har reset

2-Took out the battery no ;luck

3-Changed the Ram with a new one, changed the slot but to no avail.

4-Replaced the Hard disk but to no avail

5-Removed the Wi-Fi module still no luck.

Is there any other steps I can perform. If I need to change the mother board could you please perhaps guide to buy the genuine one. I can see the following numbers on the m-Board.

DA0U81MB6C0 REV:C

Replace with HP Spare

732096-001

DC1390

Please let me know if you require any further info.

Regards,

Ibzy

[Raj_05]

Hi @Ibzy,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support