HP Pavilion X360 14t-dy10014 overheating

[TataPaddy]

Hi HP community.

I need urgent help.

I own HP Pavilion X360 14t-dy10014 that I have used for about 1 year now. I loved the laptop so much but it has started overheating extremely. It gets so hot that I can no longer put it on my laps while using it.

The drivers are updated.

I have run HP diagnostics and it showed me that the temperature and cooling system are both ok.

It doesn't shut down due to overheating.

What could be the cause of this problem?

Thanks in advance.

[Raj_05]

Hi @TataPaddy,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion X360 laptop is overheating and you've already ensured that the drivers are updated and the built-in diagnostics show no issues with the temperature and cooling system, there are several steps you can take to address the overheating issue.

• Check for Dust and Debris: Over time, dust and debris can accumulate inside your laptop, blocking airflow and causing overheating. Turn off your laptop, unplug it, and then carefully open it up (if you're comfortable doing so) to clean out any dust using compressed air or a soft brush.
• Elevate the Laptop: Place your laptop on a hard, flat surface rather than on your lap or on soft surfaces like a bed or couch. Using a laptop cooling pad with built-in fans can also help improve airflow.
• Manage Power Settings: Adjust your power settings to a balanced or power-saving mode. High-performance modes can cause your laptop to generate more heat.
• Close Background Apps: Running too many applications in the background can strain your laptop's CPU and contribute to overheating. Close any unnecessary programs and browser tabs.
• Update the BIOS: Sometimes, BIOS updates can improve thermal management. Check HP's website for any available BIOS updates for your specific laptop model and install them.
• Monitor CPU Usage: Use Task Manager (Ctrl + Shift + Esc) to monitor your CPU usage. If you notice any processes consuming excessive CPU resources, investigate and, if necessary, terminate or uninstall those applications.
• Consider External Cooling Solutions: If the issue persists, consider using an external laptop cooler that provides additional cooling support.
• Check for Malware: Malware or viruses can cause excessive CPU usage and, in turn, lead to overheating. Run a thorough antivirus scan to ensure your system is clean.
• Update Graphics Drivers: Ensure that both your integrated and dedicated graphics drivers are up to date, as outdated graphics drivers can contribute to overheating issues.
• Undervolt the CPU (Advanced Users): Undervolting the CPU can help reduce heat output. However, this is an advanced procedure that should only be attempted by users who are comfortable tweaking system settings and understand the potential risks.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[TataPaddy]

Hello.

The only possible solution that I haven't yet tried is undervolying the CPU.

Let me get an expert to try that and I see.

Thanks