HP Pavilion -- bulging battery

[barbnagy]

I bought my Pavilion laptop in 2016 and love it. Unfortunately, the battery has started to swell, raising the left side of the keyboard and snapping the plastic case near the left hinge.

I know the laptop is out of warranty but I also know there was a large recall of HP batteries going back a couple years. My battery was not in the recall.

I ran the battery troubleshooter. It says the battery has blown a fuse but it also operating normally.

I back up the hard drive regularly and am not concerned about losing files if the laptop suddenly crashes.

Why wasn't my battery in the recall? How can the battery be swollen and have a blown fuse but also be operating normally?  Is this dangerous? Is the laptop safe to use?  What is my recourse here?

[praveenbv]

Hi @barbnagy,

Welcome to the HP Support Community.  

Please find the HP Notebook Computer  Battery Safety Recall and Replacement Program link 

If its issue automatically it will ask for the details or 

I'd suggest you Contact HP in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

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