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‎11-25-2018 11:09 AM

HP Recommended
Product: HP Pavilion dv6-6190us
Operating System: Microsoft Windows 7 (64-bit)

This notebook has a good battery and charger and worked yesterday. This am the power switch does nothing at all. I've tried:

no battery
removing ram
swapping ram
disconnect ssd
Is there anything else I can try? Kind of sounds like motherboard, from other posts I've read here.

 

1 REPLY 1

‎11-27-2018 02:18 PM

HP Recommended

Hi @hal9_0_0_1

 

Welcome to HP Forums!

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

 

I understand you have some issues with your Notebook and it's not turning on. Since you have performed all the troubleshooting, this looks like a motherboard issue.

 

I would request you to either take this unit to an HP Authorized Service center or contact our Phone Support Team for assistance.

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.


Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

Cheers

MathewT
I am an HP Employee 

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