HP Pavilion dv7 - 4283cl touchpad

[TJ8799]

this is the story

This used to power on fine and everything worked    along with another unit I have but for so reason  the touchpad don't show up ( the curser)    I then when to my HP Pavilion dv7 - 4069wm   same thing

can a touch pad fail or motherboard fail that fast?

I was going to see if it is the driver but hard to get in to device manager with no touchpad working

so did the motherboard go out on both ?

Thank you

[Kuroi_Kenshi]

Hi @TJ8799,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Touchpad Settings

Make sure the touchpad hasn't been accidentally disabled:

1. Press Fn + F5 or Fn + F7 (depending on the model) to enable/disable the touchpad.
2. Look for a touchpad toggle button near the touchpad or the touchpad settings in the Synaptics software.

Update Touchpad Drivers

You can try updating the touchpad drivers through an external mouse if the touchpad is not responsive.

Using Windows Update:

1. Click on the Start Menu.
2. Select Settings.
3. Go to Update & Security.
4. Click on Check for updates and install any available updates.

Using HP Support Assistant:

1. Open HP Support Assistant from the Start Menu.
2. Click on My devices.
3. Select Updates at the bottom of the screen.
4. Install any available updates.

Reinstall Touchpad Driver

1. Connect an external mouse to proceed with navigation.
2. Right-click on the Start Menu and select Device Manager.
3. Expand Mice and other pointing devices.
4. Right-click on your touchpad driver and select Uninstall device.
5. Restart the computer, and Windows should automatically reinstall the driver.

Hardware Reset

Performing a hardware reset can sometimes help resolve issues:

1. Turn off the computer.
2. Disconnect all external devices (including external mouse) and unplug the AC adapter.
3. Hold down the power button for about 15 seconds.
4. Reconnect the AC adapter (but not the external devices) and turn on the computer.

Check BIOS Settings

Ensure the touchpad is enabled in BIOS:

1. Restart the computer and press F10 (or the key specified on your screen) to enter BIOS.
2. Navigate to System Configuration or Device Options.
3. Ensure the touchpad is enabled.
4. Save changes and exit BIOS.

Use External Mouse

If your touchpad is not working, connect an external USB mouse to navigate through settings and troubleshooting steps.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @TJ8799,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Make sure the touchpad hasn't been accidentally disabled:

1. Press Fn + F5 or Fn + F7 (depending on the model) to enable/disable the touchpad.
2. Look for a touchpad toggle button near the touchpad or the touchpad settings in the Synaptics software.

Update Touchpad Drivers

1. Click on the Start Menu.
2. Select Settings.
3. Go to Update & Security.
4. Click on Check for updates and install any available updates.

Using HP Support Assistant:

1. Open HP Support Assistant from the Start Menu.
2. Click on My devices.
3. Select Updates at the bottom of the screen.
4. Install any available updates.

Reinstall Touchpad Driver

1. Connect an external mouse to proceed with navigation.
2. Right-click on the Start Menu and select Device Manager.
3. Expand Mice and other pointing devices.
4. Right-click on your touchpad driver and select Uninstall device.
5. Restart the computer, and Windows should automatically reinstall the driver.

Hardware Reset

1. Turn off the computer.
2. Disconnect all external devices (including external mouse) and unplug the AC adapter.
3. Hold down the power button for about 15 seconds.
4. Reconnect the AC adapter (but not the external devices) and turn on the computer.

Check BIOS Settings

1. Restart the computer and press F10 (or the key specified on your screen) to enter BIOS.
2. Navigate to System Configuration or Device Options.
3. Ensure the touchpad is enabled.
4. Save changes and exit BIOS.

Use External Mouse

If your touchpad is not working, connect an external USB mouse to navigate through settings and troubleshooting steps.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[TJ8799]

this model has no in bios 

Check BIOS Settings
Ensure the touchpad is enabled in BIOS:

Restart the computer and press F10 (or the key specified on your screen) to enter BIOS.
Navigate to System Configuration or Device Options.
Ensure the touchpad is enabled.
Save changes and exit BIOS.

and the mouse don't show up when FN-F5 is pressed and does not show up if I try to install windows on a formatted hard drive

strange this is happening on two HP Pavilions dv7-4283cl   and a HP Pavilion dv7-4065dx

[Hawks_Eye]

Hi @TJ8799 

It’s definitely unusual for the touchpad to stop working on two laptops simultaneously, especially if they’re the same model series. 

Let’s break this down and explore possible causes and solutions:

 

Possible Causes

Hardware Failure:

• It’s possible that the touchpad hardware or the motherboard components related to the touchpad have failed. However, simultaneous failure on two laptops is rare unless there’s a shared external factor (e.g., power surge, environmental damage).

Driver or Firmware Issue:

• A corrupted or outdated driver could cause the touchpad to stop functioning. If the same driver or firmware update was applied to both laptops, it might explain the issue.

BIOS or System Settings:

• While you mentioned that the BIOS doesn’t have touchpad settings, it’s worth ensuring that the BIOS is updated to the latest version for both laptops.

Operating System Conflict:

• If the issue persists even when trying to install Windows on a formatted hard drive, it could point to a deeper hardware or firmware issue rather than just a software conflict.

Steps to Troubleshoot

Here’s what you can try next:

External Mouse for Navigation:

• If you haven’t already, connect an external USB mouse to navigate through the troubleshooting steps.

Reset BIOS to Default:

• Even if there are no touchpad-specific settings, resetting the BIOS to its default configuration might help:
  • Restart the laptop and press F10 to enter BIOS.
  • Look for an option to reset to default settings (often under the Exit menu).
  • Save changes and restart.

Update BIOS:

• Visit the HP Support page for your laptop models and check for BIOS updates. Follow the instructions carefully to update the BIOS.

Test in Safe Mode:

• Boot into Safe Mode to see if the touchpad works there:
  • Restart the laptop and press F8 repeatedly during startup.
  • Select Safe Mode with Networking.
  • If the touchpad works in Safe Mode, it’s likely a driver or software conflict.

Run HP Diagnostics:

• Use the built-in HP Diagnostics tool to test the touchpad hardware:
  • Turn off the laptop.
  • Press the power button and immediately press Esc repeatedly.
  • Select System Diagnostics and run the Touchpad Test.

Reinstall Windows:

• If you suspect a software issue, a clean installation of Windows might help. Use the recovery media you created to reinstall the operating system.

Check for Physical Damage:

• Inspect the touchpad and surrounding area for any visible damage. If the laptops were exposed to moisture or physical impact, it could explain the failure.

Let me know how it goes.

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[TJ8799 · Accepted solution]

Working on this and found out it was the touchpad cable is bad so  I replaced the touchpad ribbon cable and it works now

Solved : Bad Touchpad Ribbon Cable

[Hawks_Eye]

Hi @TJ8799 

That’s fantastic! 

Well done on identifying the issue and replacing the touchpad ribbon cable—it’s always rewarding to see the fix work perfectly. 

Great job bringing your HP Pavilion dv7-4283cl back to full functionality! 😊

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye

[TJ8799]

Off hand will a recovery set from a HP Pavilion dv7-4274nr  work to recover this as it was a bad cable that was causing it not to work

Thank you

[TJ8799]

it seems hard to find a good bezel for this laptop but did see one in good condition from a HP Pavilion dv87-3137nr will that work on this laptop   part number is 519041 

Thank you

[Garp_senchau]

@TJ8799, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The part number for the bezel you're looking for is 480442-001. The bezel from the HP Pavilion dv87-3137nr (part number 519041) might not be compatible, so it's best to go with the correct part number for your laptop

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,