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‎09-11-2022 08:54 AM

HP Recommended
Product: HP Pavilion 15 Laptop PC 15-eh2000 (4V3L6AV)
Operating System: Microsoft Windows 11

Hello,

New laptop just purchased and it does not allow me to use Windows Hello facial recognition. Hp support couldn’t help but does anyone know if the pavilion is capable and has an IR camera?

 

Any upgrades I can make to allow this?

Frustrating as old surface go does this and thought it was standard.

thanks

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-11-2022 01:04 PM

HP Recommended

Hello @Benwlove 

Sorry to hear that you are having problems ... I would like to help you.

It does not have an IR camera, which is needed for face recognition.

 

HP Pavilion 15 Laptop PC 15-eh2000 series specifications

 

Webcam

HP Wide Vision 720p HD Camera with temporal noise reduction and integrated dual array-digital microphones

Supported audio software:

Beam forming

Echo cancellation

Noise suppression

 

Kind regards

View solution in original post

2 people found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎09-11-2022 01:04 PM

HP Recommended

Hello @Benwlove 

Sorry to hear that you are having problems ... I would like to help you.

It does not have an IR camera, which is needed for face recognition.

 

HP Pavilion 15 Laptop PC 15-eh2000 series specifications

 

Webcam

HP Wide Vision 720p HD Camera with temporal noise reduction and integrated dual array-digital microphones

Supported audio software:

Beam forming

Echo cancellation

Noise suppression

 

Kind regards

2 people found this reply helpful
Was this reply helpful? Yes No
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