HP Pavilion laptop video scheduler internal error when using Skype

[RosJS]

I have had my laptop for two weeks. I regularly get  a blue screen 'video scheduler internal error' when using Skype.  I have unchecked the 'automatic restart' box in settings but it still automatically restarts. 

I have checked for updates. None needed. I have run the suggested HP 'Blue Screen with Errors' test and all sections passed.

The only things I have installed have been Panopto and a trial of McAfee Antivirus that came free with my laptop purchase.  I also use Office365.

[Echo_Lake]

@RosJS

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[MK1960]

Hi,

I have the same issue. Did this get resolved

[Echo_Lake]

@MK1960

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Have you tried any troubleshooting steps?
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[RosJS]

I've done all the steps suggested. My last Skype session didn't crash but I am now having huge problems editing in Panopto (lecture recording software) that I didn't have before. I am wondering if there is a problem with my graphics card. This is really important as I can't get my work done.

[RosJS]

Sorry, to explain, Panopto freezes every few seconds for up to 30 seconds when I try to edit. This only started happening this week.

[Echo_Lake]

@RosJS

Thank you for posting back.

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

You can also undo a System Restore if the restore does not resolve the issue or if the issue becomes worse.

Click here: https://support.hp.com/in-en/document/c03327545

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RosJS]

I did the system restore and also uninstalled Panopto and reinstalled it. I've also deleted my anti-virus software. My last two Skype sessions haven't crashed which is good news.

However, I'm still having this issue with editing in Panopto being very, very slow and this is really causing me problems.

As far as I can see, this laptop should be fine for Panopto, shouldn't it?:

https://support.panopto.com/s/article/Install-Panopto-for-Windows

[Echo_Lake · Accepted solution]

@RosJS

Thank you for posting back. 

As we have limited support boundaries on Panopto is a software, I would request you to reach out to our HP Smart Friend Support and our Support Engineers should be able to sort this out. HP Smart Friend Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.