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HP Recommended
HP Pavilion - 14-ce3504na
Microsoft Windows 11

Hi community,

 

I get the feeling that this is a re-occurring issue with other users, but my battery has become weak and when not plugged in depletes rapidly. I have had the Notebook for about 2 years. I had my previous Notebook for around 8 years with no battery problems at all, so this seems odd. I was just reading on another post, having just taken out my second extended warranty, that non-commercial laptop batteries are not covered by extended warranties. Is this me or is this a little unfair. If any component is going to go wrong on a laptop I would figure it being the battery. I'm dismayed by this discovery, as I have just had correspondence with HP, who mentioned nothing about not being able to resolve problem when I informed them about the battery issue. 

So, I'm wondering what do I do now. Stick with my weak battery and make sure Im always near a plug when Im out and about, or is there somewhere I can go to get a replacement.

 

Any thoughts or suggestions folks?

 

Marc

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I suggest replacing the battery.

 

Even Battery manufacturers only provide a one year warranty. That is an industry standard and it isn't something new.

I do suggest purchasing a replacement battery that is delivered with a warranty.

 

The battery part number is Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)  HP p/n L11119-855

Online source at Amazon.co.uk

https://www.amazon.co.uk/s?k=hp+l11119-855+battery&crid=1BQ45G3P7GY6T&sprefix=HP++L11119-855%2Caps%2...

 

Maintenance & Service guide  (see ch 3, pg 40, it 19)

http://h10032.www1.hp.com/ctg/Manual/c06248869.pdf



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

3 REPLIES 3
HP Recommended

I suggest replacing the battery.

 

Even Battery manufacturers only provide a one year warranty. That is an industry standard and it isn't something new.

I do suggest purchasing a replacement battery that is delivered with a warranty.

 

The battery part number is Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)  HP p/n L11119-855

Online source at Amazon.co.uk

https://www.amazon.co.uk/s?k=hp+l11119-855+battery&crid=1BQ45G3P7GY6T&sprefix=HP++L11119-855%2Caps%2...

 

Maintenance & Service guide  (see ch 3, pg 40, it 19)

http://h10032.www1.hp.com/ctg/Manual/c06248869.pdf



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hello and thank you Erico for your suggestion and advice.

 

Just one more thing. Is it easy enough to take out the old battery and replace with a new one, or do I need help?

 

Thanks again 

 

Marc

HP Recommended

@Marc493 wrote:

Hello and thank you Erico for your suggestion and advice.

 

Just one more thing. Is it easy enough to take out the old battery and replace with a new one, or do I need help?

 

Thanks again 

 

Marc


 

Hi Marc,

As long as you have the right tools and patience it is an easy job. Some new batteries are delivered with the proper tools needed for the job. That is one thing to take note of if you don't already have jewelers screwdrivers and torx bits in your tool arsenal. Put the screws either on a piece of packing tape or in a small box to avoid losing them. Guitar pick or plastic spudger tool works well  for opening the bottom cover.

 

 



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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