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ArubaBob
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Message 1 of 4
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HP Pavilion shuts down randomly by itself

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HP Pavilion 15 Notebook PC
Microsoft Windows 10 (64-bit)

My HP Pavilion 15 Notebook PC has started to switch itself off randomly. I have HP Cool sense on. I have tried running the various diagnostics from the HP Support  assistant but that hasn't helped. 

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KrazyToad
HP Support Agent
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Message 2 of 4
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@ArubaBob

 

Welcome to HP Support Community


I would like to help

 

Please ensure you update the BIOS or Chipset

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

If the issue persists run an Extensive Test on the Notebook and let me know if it shuts down during the Test

 

- Shut down the Notebook completely

- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.

- Press F2 to select System Diagnostics.

- Click System Tests, then click Extensive Test.

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

ArubaBob
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Message 3 of 4
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Unfortunately, none of that worked. I took the laptop to a professional who diagnosed that there was a motherboard fault. This was going to be too costly to repair. I am now looking for a new Laptop.

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KrazyToad
HP Support Agent
HP Support Agent
20,871 20,858 1,269 1,295
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Thank you for keeping us posted

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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