HP Pavilion x360 14-ba101ng disappointing battery life

[Tobi_km]

Hi to everyone,

A week ago I bought the new Hp pavillion x360 14 ba.... It was very good at first. But what do I see? After two hours 50% gone?! That cant be.. So I did all the updates and stuff and tested it later (Oh and the fact that you turned off the function to see how long the battery charge lasts for in the BIOS is a reason enough to be suspicous) But after a 100% charge, It says 4 hrs remaining. Which IS THE CASE!!! On the website you advertise with 10 hrs, but you only get 4 while having NO windows open and the brightness at 50%. I have never felt so fooled by a company before. I have been using HP Products for a longer time now and was pretty satisfied with them by now. But this crosses a line for me. I hope that this problem can be resolved in a satisfactory way, because I can't live with 4 hrs and probably 3 or 2 when I am doing something.

Sicerely,

A very very disappointed HP customer

[The_Fossette]

Hi @Tobi_km,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that the battery is not holding the charge for more than 4 hours.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the bios and the chipset driver from the below link and test.

http://hp.care/2nikIQ9

If the issue persists, follow the steps in the below article and check if it helps.

http://hp.care/2gConq5

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Tobi_km]

Hi ,

Thanks for a reply, I really appreciate it!

I have already installed all the available updates (including the BIOS Update) and the 2nd link leads to a page which I have no access to

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This computing system is a company owned asset and provided for the exclusive use of authorized personel for business purposes.

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 Have a great day

[A4Apollo]

Hi @Tobi_km, I am the Mr.Robot. It looks like you were interacting with @The_Fossette, but he is out of the office today, so I'll take over from here.

I appriciate your efforts for trying out the steps.

Try running a battery test and calibration on your PC and check if it helps.

Refer this article to know how to run a battery test and calibration on your laptop.

Battery cycle life is the total number of discharge-charge cycles (Figure 1) a battery yields before it can no longer hold a useful amount of charge. Estimating the cycle life of a rechargeable Li-Ion battery is difficult because cycle life is affected by the average operating temperature of the battery and its energy discharge rate.
Basically, higher temperatures and higher energy discharge rates decrease battery cycle life. The operating temperature of the battery depends on the air temperature as well as the heat generated by the notebook itself and by its immediate environment, such as a docking station. The energy discharge (drainage) rate depends on the type of applications running on the notebook and by its power management settings.
For example, running compute-intensive applications such as CAD, gaming, and DVD movies drains the battery faster and decreases its cycle life more than running word processing applications.

Also, refer this document to understand more about lithium-ion batteries.

If the solution provided worked for you, please mark accepted solution for this post.

Hope to hear from you soon!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tobi_km]

Hi,
I have already done the battery test with the response that everything was ok and norhing to replace or calibrate. Also, I just bought the laptop so I guess the battery cycle life shouldn't affect me that much right now
Have a great day!

[A4Apollo]

@Tobi_km, Thanks for your quick response and time.

I appriciate your efforts for writing back to us again.

As you mentioned the battery test passed on your PC.

The Factors that contribute to loss of notebook battery capacity

The power capacity of laptop batteries decreases over time. The way a battery is used also affects battery capacity.

•Battery cells suffer gradual, irreversible capacity loss with each discharge-charge cycle. Such aging occurs more rapidly as temperature and discharge loads increase.

•The energy of a battery decreases even when the battery is left in an unpowered computer.

•During prolonged storage or non-use, the battery charge can decrease below its recommended low-voltage level.

•Leaving the battery depleted for an extended period can cause the battery to go into a low-voltage condition and become unusable. Leaving the battery at a high level of charge in a high-temperature environment for extended periods also accelerates the loss of capacity.

•Using software for graphics processing or high-definition video accelerates the loss of capacity. For example, playing 3D games lowers full charge capacity faster than using word processing applications.

Use these tips to change the power consumption of the computer to conserve battery power.

• Reduce the number of open applications. Each open software application uses memory and power, even when the application window is minimized. Close software applications to conserve battery power.

• Reduce the brightness of the screen to the minimum readable level. Use the Fn and F7 or F8 keys to adjust the brightness.

• Remove peripherals when not in use. External hard drives, CD-ROMs, Zip drives, PC cards, and other peripheral devices can draw power from your battery even when they are not in active use. Disconnect them when you are finished using them.

• Reduce the speed of your processor. The faster your computer works, the more quickly it depletes battery power. You can extend the charge of your battery by slowing down the processor speed.

• Turn off wireless. If your laptop has one, press the Wireless On-Off button so that the wireless and wireless light turn off.

• Change the power option setting. Select either HP Recommended or Power saver to conserve battery power.
 

Refer this article to know to know more information about Improving Battery Performance.

If the solution provided worked for you, please mark accepted solution for this post.

Hope you have a great day ahead!

Take Care! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tobi_km]

Hi again!

Yeah, I think I understand the battery life cycle thanks for explaining me that.. But the laptop is brandnew! I have it on 50% brightness, no keyboard backlight and not any cpu intense applications open (only WebBrowser, Email etc.) How can it be, that a brandnew laptop with a promised 10h battery life can only handle 4.5 h?! Oh and Wifi speed is terrible, but lets put that aside for a moment.. Please tell me that this is not normal, if Driver updates dont help then maybe theres a problem with the battery itself. Yes it has passed the battery test but that test was 10s and every program can have an error. To be honest I am really disappointed with this device right now, the fan is like a wind canal, even in a word document, the battery life is terrible and I dont wanna start with the Wifi speed.. (20mb/s max on my network) I use it a lot on the go so I really cant live with 4.5h of battery life..!

[A4Apollo]

@Tobi_km, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

I have checked the specifications of your PC and it was shipped with a 3 cell lithium ion battery.

3-cell, 41 Whr Li-ion

For example, with the 62WHr battery if the laptop draws about 20 watts, then the battery will last 5 hours.

The 41WHr battery at the same 12.4 watts will last about 3.5 hours. 

If you had a 4 cell or a 6 cell lithium ion battery the battery life could have increased.

As the battery on your notebook does not enough capacity to store the charge it will last only from 3.5 hours to 4.5 hours.

Please find the formula to calculate the battery life.

Watt Hours / Watts = Battery Life (in hours)

Example: 60 Whr / 20 Watts = 3 Hours

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a great day ahead!:)

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Tobi_km]

Well I wanted to say thanks but I'm getting really angry right now. Why does it say 10hrs on the product page huh?!?! 4.5h nattery life max, slow wifi and... This is outrageous!

[A4Apollo]

@Tobi_km,

I have escalated your concern to HP’s Support Team in your region to have it reviewed for available options if any. 
You should be contacted within 4 business days (Excluding holidays & Weekends). 

Response times may vary by region. 
Please send a Private Message, if you aren’t contacted within 4-5 business days.

Regards

MrRobot