• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Pavilion x360 - 14-cd0047tx

laptop HP Pavilion x360 - 14-cd0047tx cannot recognized webcam after upgrade bios 

 

is there any software can fix this problem?

 

regard,

pusti

5 REPLIES 5
HP Recommended

Your laptop was delivered with Windows 10 and you upgraded to Windows 11.

 

That is fine, but the upgrade, since it is not supported by HP with all compatible drivers, comes with a catch.

 

The catch is that not all of features of the laptop will work.

 

There is nothing you can do to change that.

 

You can purchase an external USB webcam that is compatible with Windows 11 as a workaround.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi Erico

 

I just comeback this laptop to windows 10, but after install windows and update windows. icon camera still not show in device manager. 
and when execute camera application in windows still not find camera with error code 0xA00F4244.
do we have another driver to install 

 

Pusti

HP Recommended

You are not the only person this has happened to.

 

Try the steps in this third party video at YouTube.

 

https://youtu.be/jMRRgU_R4SY?si=Bk34Duid2Dnlnd3y



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi Erico,

I have followed the instructions given on YouTube. But still failed to display the camera. Is there a driver update for the camera that is compatible with the Windows 10 that we use?

 

Regards,
Pusti

HP Recommended

I was not able to locate the webcam driver you need.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.