• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-18-2024 09:56 AM - edited ‎03-18-2024 10:08 AM

HP Recommended
Product: HP Pavilion x360 15-er1525nz

Hi, 

i'm looking to upgrade an HP Pavilion x360 15-er1525nz's RAM.

The Maintenance guide on page 1 states:

 

Memory Not customer-accessible
Up to 16 GB of DDR4-3200 dual-channel support
Supports the following configurations:
● 16 GB (8 × 2)
● 12 GB (8 + 4)
● 8 GB (8 × 1 or 4 × 2)
● 4 GB (4 × 1)

 

Does that mean that the memory is soldered ?

 

But on page 33-34, the ram removal procedure is explained...

 

I'm also suprised that the max ram is only 16. I read on intel webpage that this CPU supports up to 64GB... Has HP on purpose limited it ? Or should it be possible to install more RAM ?

 

Tks

 

 

P.S: I'm now confused, as the CPUs mentionned on the guide for 6Q2W4EA are of the 11th gen, but the specs and HPpartsufer mention 12th gen CPUs... 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2024 10:34 AM

HP Recommended

Hi:

 

What HP means by 'Not customer-accessible' is that they want any work done inside the notebook performed by an authorized HP service center.

 

The memory is removable.

 

The Crucial memory report for the model series indicates that it can support 2 x 32 GB of memory.

 

HP - Compaq Pavilion 15-er1000 | Memory RAM & SSD Upgrades | Crucial.com

 

You can also run this report to see what Windows indicates:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
4 REPLIES 4

‎03-18-2024 10:34 AM

HP Recommended

Hi:

 

What HP means by 'Not customer-accessible' is that they want any work done inside the notebook performed by an authorized HP service center.

 

The memory is removable.

 

The Crucial memory report for the model series indicates that it can support 2 x 32 GB of memory.

 

HP - Compaq Pavilion 15-er1000 | Memory RAM & SSD Upgrades | Crucial.com

 

You can also run this report to see what Windows indicates:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. After the command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎03-18-2024 10:35 AM

HP Recommended

Hi,

Yes, it is possible to upgrade the RAM

It will support max 64GB of DDR4 3200 MHz RAM

EX

https://it.crucial.com/compatible-upgrade-for/hp-compaq/pavilion-15-er1000

 

Hope it helps,

David

Please click on yes for thanks
Please click on accept as solution if answered your question

Was this reply helpful? Yes No

‎03-18-2024 02:47 PM

HP Recommended

Great ! Thanks.

I don't have the computer yet. will check the cmd as soon as i get it.

Was this reply helpful? Yes No

‎03-18-2024 03:14 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.