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‎01-13-2023 06:32 AM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (241W3AV)
Operating System: Microsoft Windows 11

I bought a convertible laptop and recieved it the next day. The manual states to charge it before first using it, so I did that. 

 

While setting it up I noticed the battery was being drained quite fast, the store page for my model specifies that it is up to 8 hours, however I had to put it on charge after barely 2 hours had passed. 

 

I changed settings to have the laptop perform in a more battery conserving way, and have also changed my Edge browser settings to do the same. I use the laptop for basic tasks, mainly using the internet to access websites so there's nothing causing a high demand of power usage. I tried looking on forums here at HP, and other sites but can't find anything to solve the problem. 

 

It is quite annoying as I have to put it on charge often despite it being brand new and only used for a few days now. The battery is built into the laptop so I can't just remove it and replace it. I have a year of warranty. Any help would be appreciated. 

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1 REPLY 1

‎01-29-2023 03:18 AM

HP Recommended

I'd like to add that it appears to be draining when turned off and unused for a few days too. 

Any help will be appreciated. 

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