HP Pavilion x360 Convertible 14-cd0xxx heating issue

[Adinath10]

HI,

I am using a HP Pavilion x360 Convertible 14-cd0xx | 8GB ram | 4gb Graphics and i7 processor and yet I can't game on it. I mean i could but the system suddenly heats up to a high degree. First days of gaming i thought it was normal that is heating because of playing game like GTA 5. But the heat was unbearable then the laptop suddenly shut downs and when i try to turn it on, it won't turn on. So i plugged in and it turned on showing the battery as zero. After charging i played again and it started heating up and suddenly shuts down at like 50%. I was confused also the charging took less than 10 min to full charge. Then I found out that battery is dropping very fast. So i tried the 3 time draining and full charging cycle and the battery was fixed but still i could not play games in it. I also tried some old games like watchdogs first part but still it would heat up and turn off.  I even tried the games like asphalt 9 from the Microsoft store still I could not play it because of heating up. I mean what is this? even the games from Microsoft store could not be played at this high specs.

Can any one help me on this matter, It would be helpful.

Thanks.

[sandytechy20]

@Adinath10

Welcome to the HP support community.

I have a few steps to resolve this issue:  

Symptoms of heat issues and causes of excessive heat  

The following list describes some of the issues caused by overheating in the notebook:  

• Games stop responding during play.  

• Windows stops responding during use.  

• Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.  

• When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.  

The following list describes some causes of excessive heat:  

• Dust inside the laptop.  

• A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

• Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

• High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Adinath10]

I have tried all of these  but still the heat is so much unbearable!! Will soft formatting be helpful??

Can the computer be heating because of virus??

[sandytechy20 · Accepted solution]

@Adinath10

This could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Adinath10]

OK let me check it out.

[sandytechy20]

@Adinath10

Sure, feel free to contact us in the future if you need any assistance in the future.

Cheers.