• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎08-19-2020 07:16 PM - edited ‎08-19-2020 07:18 PM

HP Recommended
Product: HP Pavilion x360 Convertible 15-bk168cl
Operating System: Microsoft Windows 10 (64-bit)

Hello! I've recently been having trouble with finding an active pen for my HP Pavilion x360 Convertible 15-bk168cl. The pen I used to use, an HP Pro Tablet Active Pen (HP Product Number: 797838-002), broke. The plastic near the barrel of the pen where you insert the battery cracked off and the pen will not respond to my computer any longer. Overall, I've been trying to find an active pen that is compatible with my specific version of the HP Pavilion and I haven't had any luck at all. If anyone would help me out, that would be insanely appreciated. 

1 REPLY 1

‎08-23-2020 06:39 AM

HP Recommended

@acalexiou Welcome to HP Community!

 

I understand that you are looking for an active pen.

 

In that case, I would suggets you contact our HP shopping team. They will help you.

 

https://store.hp.com/us/en

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.