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HP Pavilion x360 Convertible Battery Failure

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Manufacturer: HP


My partner has the following laptop - she has owned it since new (purchased from Amazon UK) in November 2019, slightly over 1 year old, so out of warranty.


Model: HP Pavilion x360 Convertible 14-cd1xxx

System ID: 850E

Product ID: 7KA23EA#ABU

Memory Size: 8192 MB RAM

BIOS Date: 04/29/2019

BIOS Revision: F.15

Serial Number: *************

Operating System Image: 18WW3HCT601#SABU#DABU

Installed OS version: 1909 (10.0.18363)


Recently the battery has been running low and turning the laptop off very quickly with no warning. Running the battery check diagnostic on it gives the following results - even though it is out of warranty I don't believe there should be such a high level of degradation (Primary_FullChargeCapacity: 555mAh, compared to design of 3615mAh) after such a relatively small number of cycles (151) and age.


TestVersion =

TestId = a088469f-b159-4d7e-b4f9-0f1ed77a95af

Instance = 1 StartTime = 2021-01-02T12:59:35

ExecutionDuration = 00:00:55

Result = Cancelled


CeementBatteryCheckResult: 12

DevicesSupported: 1

DeviceCount: 1

Primary_ACPowerOn: True

Primary_ACAdapterOk: True

ACAdapterStatus: False

Primary_TestresultString: VERY_WEAK

Primary_DesignCapacity: 3615mAh

Primary_FullChargeCapacity: 555mAh

Primary_RemainingCapacity: 469mAh

Primary_MaxError: 1

Primary_CycleCount: 151

Primary_Temperature: 25deg C

Primary_Voltage: 13190mV

Primary_Current: 696mA

Primary_DesignVoltage: 11550mV

Primary_Status: 128

Primary_CellVoltage1: 4398mV

Primary_CellVoltage2: 4398mV

Primary_CellVoltage3: 4395mV

Primary_CellVoltage4: 0mV

Primary_SerialNumber: 24722 06/28/2019

Primary_ManufacturerName: 333-54-5D-A

Primary_BatteryCTNumber: 6GGWK52CFCGOM3

Primary_Warranty: 3

Primary_CalibrationType: 3

Primary_ChargeControl: Supported

Primary_TempCharge: True

Primary_ChargeTest: True

Primary_ChargeCapacity: 15

Primary_TempAlarm: False

Primary_DeepDischarge: False

Primary_FullCharge: False

Primary_FullChargeStatus: False

Primary_BatteryCharge: True

Primary_DesignCycleCount: 1000

HP Support Agent
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Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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