HP Pavilion x360 Right Hinge Broken

[CrazyFrog26]

Hi all,

My HP Pavilion x360 laptop has been working perfectly fine for a few years now. I went to use it yesterday and heard a cracking noise while opening it - I noticed the screen/display panel bulging out in the lower right hand corner. After looking up the issue online, it seems like it is a known issue with the hinges. So it seems like a need the right hinge replaced.

I am looking for any information on how I can get this part replaced or for the part number information so that I can order and replace it myself. Unfortunately, my product's warranty has expired.

Any assistance would be greatly appreciated.

Thank you in advance.

[Huffer]

We need the full model number and can then provide you with a copy of the Service Manual:

https://www.hp.com/us-en/shop/tech-takes/how-to-find-hp-laptop-model-number

The hinges will not be very expensive but you have also examine the rear screen housing and the plastic lower chassis of the laptop-wherever hinges are screwed in to see if damage has been done. Usually it has. In such a case you also need to replace broken chassis parts. This is a bit of an extensive repair but it can be done by a careful amateur technician and we can help walk you through. The cost is a bit difficult to predict, however. 

[CrazyFrog26]

Thanks so much for your response. My full model number is as follows: HP Pavilion x360 14-cd1055cl

I assume you would not be able to fully examine any possible damage without taking things apart?

[Huffer]

Here is the Service Manual:

Manual 

Pages 52-54 kind of lay out replacing the screen which shows most of the steps you have to take to get to the hinges. You will not need to disassemble any more than would be needed just to replace the hinges. In the process of doing that, by necessity, you will see where the hinges bolt in and that is where to check for damage. But if a mounting point is broken, that means replacing a big expensive chassis component. The hinges alone would be no more than say $25 but if you have to replace the lower casing and backing of the screen it could be another $100-150 easily just for parts but sometime you can find them much cheaper. I give this advice several times a month and only once in a while does somebody decide to fix it. Mostly, people just buy a new laptop which I think is a shame. Yours is still a very useable computer for another few years.