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‎07-08-2024 06:08 PM - last edited on ‎08-05-2024 08:44 AM by Retired

HP Recommended
Product: HP Pavilion x360 Laptop- 14m-dw0023dx

My HP Pavilion x 360 screen is separating from casing: model no: 14dw-dw0023dx.  Is there a HP RECALL for this issue?

The screen is working fine, and touch is also excellent. The only problem is that the laptop case, from one corner near the hinge is cracked and the screen has separating from the casing.  I am afraid it will eventually separate completely with time and can also lead to damage the screen.  This 2020 laptop is no longer in warranty.  I have been a loyal HP customer and am sad to say my last laptop had this issue.  This is a big topic on the internet - so it appears this is a manufacturing defect with HP laptops. I would assume that there a recall for this issue.  Thank you for any information on this issue.

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2 REPLIES 2

‎07-10-2024 03:29 PM

HP Recommended

There is no recall for that issue.

 

I checked the Bulletins and alerts.

 

See the little bell with the red dot on the support page at the link below.

https://support.hp.com/us-en/product/details/hp-pavilion-14m-dw0000-x360-convertible-laptop-pc-serie...

 

 


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‎07-19-2024 05:22 AM

HP Recommended

im also facing the same issue. kindly help

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