HP Pavilion x360 doesn't work while charging

[JustineGarneau]

My HP Pavilion won't work while I'm charging. As soon as I plug it in the screen starts going wild and anything i was doing becomes impossible. Plus my battery life is really bad, after 45 min of typing on Word, it dies and i need to put my work on hold since i can't do anything while it's charging. Help me please, school starts soon.

[Riddle_Decipher]

@JustineGarneau

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the HP Pavilion x360 doesn't work as it should while charging,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you reinstall the battery drivers?

Or attempt to calibrate and test the battery on your PC?

If you haven't, I recommend you do them both and then follow the below steps:

• Go to safe mode in windows,
• Then, the control panel,
•  to device manager and disable both processors.

If the above options do not work or aren't available, try the below steps:

• GO TO THE CONTROL PANEL
• THE DEVICE MANAGER
• THEN GO TO BATTERY
• THEN DISABLE Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery.

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[JustineGarneau]

Thank you for the reply! Though, I don't really understand what I'm supposed to do. Could you please go into more details, that would be really helpful! Thank you!

[Riddle_Decipher]

@JustineGarneau

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

I suggest you click on the blue link to get detailed instructions on calibrating and testing the battery,

That said, I did some research on the other steps I had provided, it looks like disabling the processor may not work as its grayed out in most cases,

However, please follow the steps mentioned related to the battery as that should help:

All you have to do is:

• USE THE SEARCH BAR UNDER START MENU & TYPE CONTROL PANEL, THEN SELECT THE CONTROL PANEL
• LOOK FOR "DEVICE MANAGER" UNDER HARDWARE & SOUND
• THEN CLICK THE ARROW NEXT TO "BATTERY",
• RIGHT CLICK ON - "Microsoft AC Adapter and Microsoft ACPI-Compliant Control Method Battery" AND SELECT DISABLE.

I hope that helps clarifies your confusion,

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as  well,

Considering, this forum has some of the best people in the world available and ready to help.

{If this resolved your concern, Click on "Accept as Solution" & the Purple Thumbs up}.

[JustineGarneau]

So I followed the steps. For the test and calibration the results were ok. When I disabled both drivers, instead of helping, it made it worse. Now it doesn't work at all, not only while charging it's like I am clicking everywhere on my screen all the time. What should I do? I have coverage for the pc do you recommend I change the thing? I don't know what to do and school starts over soon.

[Riddle_Decipher · Accepted solution]

@JustineGarneau

Thank you for responding,

It's great to have you back 😉

It's okay, just go back to the device manager, right click on the battery driver (the one you had disabled) and click on uninstall - select the option to delete this driver, restart the computer when done and the issue should be fixed.

If it's not, just Click here to find and install the drivers for your battery, along with BIOS and chipset drivers available on the website.

That said, if you need a working computer soon and none of the above steps help,

I suggest you get it replaced with another HP PC as this one may require a few more troubleshooting steps to have the issue completely resolve if the above doesn't do the trick.

If I have helped you resolve the issue, 

Feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

Followed by clicking on 'Accepted as Solution' 

And Have a great day ahead!