HP Pavilion x360 number keys below function keys not working except 5,6

[Migresau]

The number keys are not working on laptop keyboard except the 5 and 6 keys. The up arrow and the right arrow are not working as well.

[Sneha_01]

Hi @Migresau,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with specific keys on your HP Pavilion x360 laptop keyboard. Here are a few troubleshooting steps you can try:

Restart your laptop: Sometimes, a simple restart can resolve keyboard issues.

Check for Driver Updates:

• Open Device Manager (you can search for it in the Start menu).
• Locate the "Keyboards" section, and right-click on your keyboard device.
• Select "Update driver" and choose to search for updated driver software automatically. Click Here

Check for Windows Updates:

• Make sure your operating system is up-to-date by checking for Windows updates.

Uninstall Keyboard Driver:

• In Device Manager, right-click on your keyboard under "Keyboards" and choose "Uninstall device."
• Restart your laptop, and Windows will automatically reinstall the keyboard driver.

Check for Physical Damage:

• Ensure there is no physical damage to the keyboard, like liquid spills or debris.

External Keyboard Test:

• If possible, try connecting an external USB keyboard to your laptop to check if the issue persists. This will help determine if the problem is with the laptop's keyboard itself.

System Restore:

• If the issue started recently, you can try restoring your system to a point where the keyboard was working fine. This can be done through System Restore.

BIOS/UEFI Update:

• Check the HP support website for any available BIOS/UEFI updates for your laptop model and apply them if necessary. Click Here 

If none of these solutions work, there may be a hardware issue with the keyboard,

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 
HP Support