HP Pavilion x360 screen coming off

[DashCroc]

 

I bought this laptop in 2019. Its second time in three years that screen is coming off. Last time it was covered in warrenty. But this time it is not. Someone has already asked this question before and number of people having same issue is surprising. My handling of laptop is extremely soft and careful, so it cannot be handling fault. Suddenly this evening I opened my laptop to hear a cracking sound. I checked the screen replacement cost which is about 10-15k INR. Is it some kind of planned obsolescence @HP ?

[Anand_Andy]

Hi @DashCroc,

Welcome to the HP Support Community

I understand you are facing a cracked display issue with your HP Pavilion x360. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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