HP Pavilion x360 webcam not working

[Chatrapati]

My webcam's stopped working and I'm unsure why. It does not work for any software application, and instead just displays the loading 'spiral'. I tried reinstalling HP Truevision HD, but that didn't make any difference.

It is recognised in the device manager, and the light comes on when I use an application which uses the webcam, but there is no image.

If anyone could help at all that would be appreciated, thank you.

[KrazyToad]

@Chatrapati

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

I  suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows has all the latest updates

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Chatrapati]

Thank you for your response. I have this software already, and my drivers are up to date. Windows is also up to date.

[KrazyToad]

@Chatrapati

Thanks for keeping me posted

I suggest you Reset the notebook. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

Let me know how it goes

Thank you