HP Pavillion 15-cs0xxx Battery not charging past 73%

[RReea]

Hello,

Yesterday, I used my fully charged laptop until the low battery notification showed up then I continued using it while charging. I stopped charging it when I went to bed but I didn't notice the battery percentage. The next day, I used my laptop while charging. I do tend to use my laptop while plugged in. Only in the evening did I notice my battery was stuck at 75%. I tried a few tips I found online but they didn't work and in the process, the battery went down by 2% so now I'm stuck with my laptop battery at 73%. What do I do? Should I be worried? Does my laptop need fixing?

My laptop model is HP Pavilion 15-cs0xxx and BIOS F.23.

[Echo_Lake]

@RReea

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

• 1. Go to Start, search for Device Manager, and open this result.
• 2. Expand batteries.
• 3. Right-click on the ACPI option (usually the 2nd option) and select delete or uninstall. Follow the prompts.
• 4. Shut down the computer. 
• 5. Disconnect the charger.
• 6. Remove the battery. (only for removable battery)
• 7. Hold down the power button for 1 minute.
• 8. Insert the battery only. (only for removable battery)
• 9. Attempt to turn the battery on.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RReea]

Thank you @Echo_Lake for your kind reply.

No, this did not happen after an update.

For an update, with the help of my more tech-savvy friend, I tried some methods and one of the methods included the steps that you kindly shared with me. However, it did not solve the problem, so I ended up going to a local service centre. It turned out that there was actually a fault with the battery itself.

Again, thank you for your helping hand!

[Echo_Lake]

@RReea

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.