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‎05-25-2025 08:11 AM - edited ‎05-25-2025 08:12 AM

HP Recommended

Product: HP Pavilion 15-eg3xxx
Operating System: Microsoft Windows 11
Hello,


My HP Pavilion 15-eg3xxx laptop's right hinge broke, and the right corner is cracked and bulging. it was never dropped, mishandled, or collided with any object. When I open and close the laptop, the hinge is shifting and then separating the lower case from the upper case. I am not able to close and open the laptop properly. The warranty has expired on this laptop, but I purchased it last year, only. Please help  

Thank You.

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1 REPLY 1

‎05-27-2025 04:35 AM

HP Recommended

@Cjoshi, Welcome to the HP Support Community! 

 

We're here to help you tackle that HP Pavillion 15-eg3xxx! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

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