• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-22-2021 10:26 AM - edited ‎01-22-2021 10:28 AM

HP Recommended
Product: HP 255 G6
Operating System: Microsoft Windows 10 (64-bit)

I recently got this laptop from someone who said it didnt work. I work on things fix them and sell them. I am confused because all this laptop has is a heatsink plate that goes over the cpu. It looks like it has a spot for a fan but the one I ordered does not fit. The laptop boots up but gives the fan error. It stays on for roughly about 30 minutes then shuts off I figure because its getting too hot because of no fan? I put arctic silver thermal paste on the cpu. I have just never seen a laptop with no fan in all my years of messing with computers. Any ideas? I included pics.  In case pics dont show i uploaded them here https://ibb.co/GTnzwhB
https://ibb.co/Sr8nb35

asset1.JPEGasset2.JPEG

1 REPLY 1

‎01-22-2021 10:36 AM

HP Recommended

Hi:

 

You are referencing two different models in your post...the subject 250 G6.  The body 255 G6.

 

If the notebook came with an Intel Celeron or Pentium processor, those do not come with fans by design.

 

If the PC came with an AMD E2-9000e processor, that model most likely does not come with a fan either.

 

The hardware engineers decided that notebooks with those low power processors do not need fans.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.