• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-23-2018 08:16 PM

HP Recommended

Capture.PNGhelp we get this message and we have no clue where to find it at so we can uninstall it. is it  under a different name can someone give me step by step thank you very much in advance

14 people had the same question
4 REPLIES 4

‎01-23-2018 08:43 PM

HP Recommended

The message is misleading. You do not uninstall BIOS. It is information programmed into the chip on motherboard that needs to be updated. The BIOS update should be on your support page.

If you need help finding your drivers/updates post Product Number of your PC. 

If you need help finding Product number:

https://support.hp.com/us-en/document/c00033108

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-23-2018 08:57 PM

HP Recommended
Product number N9E13UA#ABA
I tried looking on the support page but nothing comes up
Was this reply helpful? Yes No

‎01-23-2018 09:09 PM

HP Recommended

Yeah, HP site seems to be having major glitches today. It has been reported. I would wait and try again tomorrow. Be sure to only use N9E13UA without the #ABA

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎01-24-2018 01:43 AM

HP Recommended

Hi,

 

This should be the BIOS update which you need to download and install to update/upgrade Windows:

 

https://support.hp.com/gb-en/drivers/selfservice/swdetails/hp-pavilion-17-g100-notebook-pc-series/84...

 

Hope it helps,

David

 

Please click on thumba up for thanks

Please click on accept as solution if answered your question

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.