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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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HP Recommended
HP Recommended
Welcome to the HP User Community.
The obvious:
Stop using a device that shocks you.
Suggestions unless you want to investigate on your own:
Unplug the computer, place it in a safe bag, box, or container.
Take the computer to a competent hardware technician.
Warn the tech about the problem, of course.
What's wrong with it?
- Bad outlet?
- Bad power cord?
- Shorted electrical system inside the computer case?
- Bad battery - bloated, loose, additional "issues"?
- Bad Charger?
- Horrendous build-up of static electricity?
No way to know for sure until it's checked.
Hopefully the data is OK .
Hopefully you have current backups (always the best practice).
Want to investigate on your own?
Recommended only if you are confident about your skill level.
Service manual and the part locator:
HP Pavilion 14-dv0000 Laptop PC - Part Locator
HP Device Home Page - References and Resources – Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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HP Pavilion Laptop PC 14-dv0097nr
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