HP Pavillion power cord melted - not part of recall

[eah390]

The charging end of the power cord on my HP Pavillion Laptop 15-cs0006ca melted while plugged into the wall outlet, but not plugged into my computer. The computer was not damaged, but the cord is in bad shape and no longer able to be used.  I have tried every way possible to contact HP to report the issue and request a new power cord, but cannot get an email address or phone number to get in touch with anyone! I'm hoping by posting this here, someone may be able to help me contact a real person, either via email, chat, or telephone. Thanks in advance!    

[Dragon-Fur]

@eah390 

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[Betty0610]

@eah390

Welcome to the HP Support Community.

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please do check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!