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‎02-27-2023 06:32 AM - edited ‎03-04-2023 07:27 AM

HP Recommended
Product: HP Pavilion x360 - 14-dh1885nz

I've searched in many threads and haven't found any appreciable solution. 

The problem started with the laptop being unable to detect whether it was folded or unfolded. Initially, I could solve the problem by restarting the PC, but it's been a month that when I turn it on the keyboard and pad are already off.

 

I also brought the PC to a computer technician, he updated every driver and tried other options but couldn't solve the problem. He then suggested disabling some drivers in the HID list (e.g. Converted Portable Device Control device) and restarting the PC, but of course, it didn't work.
In order to use the PC right now I can only use the touch screen or external devices which is not optimal.

 

I feel like this problem is due to a software update that messed up the driver/sensor signal. I also read of users with the same problem that removed the G-sensor but it didn't solve their problem.

 

Does anyone have an idea on how to solve this? Or should I just wait and hope for the next Windows update? 

Thank you!

 

 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-04-2023 07:27 AM

HP Recommended

EDIT: PROBLEM SOLVED! As erico mentioned, the Intel Integrated Sensor Solution (Device Manager -> System Devices) was the problem.  To fix it I followed these steps: in the Registry Editor (Win+r and type "regedit"), go at this key "Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell", you'll find two DWORD files called TabletMode and SignInMode, double click and change the value to 0 for tablet mode off, and to 1 for SignInMode.
Now that the tablet mode was off I had to disable the Intel Integrated Sensor Solution from Device Manager, restart the PC and now it works. The keyboard and mouse are always on but it's definitely better than no keyboard at all.

View solution in original post

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9 REPLIES 9

‎02-27-2023 12:39 PM

HP Recommended

The problem is that the Intel Comet lake chipset sensor driver is OS specific and the latest one is for Windows 10.

 

The Intel Integrated Sensor Solution Driver enables the Accelerometer, Gyroscope, and eCompass sensors that provide rotation control functionality typically used in detachable and convertible system. This package is provided for supported models running a supported operating system.

 

You will see what I mean when you take a look in the driver availability. There are none for Windows 11.

https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-14-dh1000-convertible-x360-pc-series/29...

 


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‎02-28-2023 12:22 AM

HP Recommended

Thank you erico! This is really useful. Do you maybe know which driver(s) in the Device Manager needs to be changed with an earlier version of itself? This is likely to solve the issue.

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‎02-28-2023 08:56 AM

HP Recommended

Try installing this one in compatibility mode.

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-14-dh1000-convertible-x360-pc...


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‎03-01-2023 05:20 AM

HP Recommended

Hi, I installed the driver with compatibility mode "Windows 8" as you said, but I don't know what the next step should be. I tried to "scan for hardware changes" in Device Manager and to update some drivers without results. If you could give me some specific instructions it would be extremely appreciated.
Thanks again.

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‎03-01-2023 08:43 AM

HP Recommended

Did you run the compatibility checker?

 

Almost all drivers that work in Windows 10 should also work for Windows 11.

 

Here is a YouTube video that shows the essence of how it is done.

 


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‎03-02-2023 12:24 AM

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Yes I did as the video shows and I have the driver downloaded but nothing has changed so far. I guess I'm missing a step after the driver installation to implement it into the system.

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‎03-02-2023 09:07 AM

HP Recommended

If that is the case, you are at a stop and wait point.

 

Hopefully there will be a Windows update forthcoming  that resolves your tablet/keyboard mode issue. 

 


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‎03-04-2023 07:27 AM

HP Recommended

EDIT: PROBLEM SOLVED! As erico mentioned, the Intel Integrated Sensor Solution (Device Manager -> System Devices) was the problem.  To fix it I followed these steps: in the Registry Editor (Win+r and type "regedit"), go at this key "Computer\HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\ImmersiveShell", you'll find two DWORD files called TabletMode and SignInMode, double click and change the value to 0 for tablet mode off, and to 1 for SignInMode.
Now that the tablet mode was off I had to disable the Intel Integrated Sensor Solution from Device Manager, restart the PC and now it works. The keyboard and mouse are always on but it's definitely better than no keyboard at all.

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‎03-04-2023 09:07 AM

HP Recommended

It appears that Microsoft has a  SensorDiagnosticTablet troubleshooter  for devices that have Tablet mode and rotation sensors. 
You can download it and  run it in Admin mode to try to resolve the issue.
https://www.thewindowsclub.com/windows-sensors-troubleshooter


The troubleshooter might fix the issue without needing a Registry edit workaround.


I see you found the  workaround on Tom's or Bleeping Computer.


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