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‎02-08-2022 10:27 PM - edited ‎02-08-2022 10:29 PM

HP Recommended
Product: HP Pavilion x360 - 14-cd0087tu
Operating System: Microsoft Windows 11

I purchased hp pavillion x360 laptop about 3 years ago. I am working from home and use the laptop everyday 9 to 6. Recently I noticed that the screen is coming off from right side. I have kept the laptop very carefully and it has never fell down, but suddenly the screen is coming off which is a big disappointment considering the amount of money I paid to buy this. I have seen same issue faced by a lot of other people on this forum but, the solution is not posted publicly. Please suggest what can I do about this?laptop.jpg

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1 person had the same question
7 REPLIES 7

‎02-20-2022 08:59 PM - edited ‎02-20-2022 09:06 PM

HP Recommended

PXL_20220221_032646415.jpgNo solution till now and the screen broke. Wow!

I'll have to spend money on repair now which is clearly a manufacturing fault.

Not going to recommend this laptop to anyone,

 

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‎02-20-2022 10:41 PM

HP Recommended

There seems to be a problem with certain X360's and the hinges. To fix it you'll need new hinges, screen and whatever plastics broke. If you do it yourself, it's worth it, but for a shop to do it, I'd invest that money in another laptop,

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎02-20-2022 10:44 PM - edited ‎02-20-2022 10:44 PM

HP Recommended

How much would it cost though, if we get it done from the shop vs if we do it ourselves?

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‎02-20-2022 11:18 PM - edited ‎02-20-2022 11:20 PM

HP Recommended

not sure, but probably under $200 for replacement parts as a rough guess, then add $400 US or so for a shop to tear it down install parts and put it back together.

 

Here is your service manual it has the procedures to do it yourself- http://h10032.www1.hp.com/ctg/Manual/c06140017.pdf 

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
1 person found this reply helpful
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‎02-20-2022 11:21 PM

HP Recommended

I had the wrong service manual listed. Edited to show the correct one.

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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‎02-20-2022 11:22 PM

HP Recommended

Okay, I'll check what I can do. Thank You for the information!

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‎02-20-2022 11:32 PM

HP Recommended

You are welcome!

Volunteering here is my therapy
17-cp0097er
HP Envy 27-b014
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