HP Pavillon dv9500 - Update problem on Win 10

[Zerivo]

Hi i work as IKT support, i tried help my friend old laptop, he want it to Window 10, so i did but it get slow after i do window update + internet down. I was think of Bios update should fix but could't find it on HP driver page.

It is on Bios version F.07 and i look for last version.

S/N: [Personal Information Removed]

it use AMD core

of course it is out of date but friend can't afford buy new laptop. i really want help him fix his old laptop

[Paul_Tikkanen · Accepted solution]

Hi:

Unfortunately, you can't update the BIOS on that model when running on Windows 10.

You can only update the BIOS in XP or Vista, or there is a 100% chance of bricking the notebook due to a failed BIOS update.

HP retired support for that model series since it is more than 10 years old, which is why you can't find any drivers for it.

If you can install XP or Vista, here are the info and exe file links to the last BIOS update HP released for that model series:

F.34

https://ftp.ext.hp.com/pub/softpaq/sp52001-52500/sp52477.html 

https://ftp.hp.com/pub/softpaq/sp52001-52500/sp52477.exe 

If you can't install XP or Vista, DO NOT update the BIOS.

[Zerivo]

thank for tips, i can installer Xp, so after bios update can i go back window 10?

[Paul_Tikkanen]

You're very welcome.

Yes, you can go back to W10 after you update the BIOS in XP.

If you need help finding any drivers after you reinstall W10, let me know.

You have to manually install the Vista drivers because those are the newest ones available, such as for the graphics and coprocessor.

[Zerivo]

Okay thank, i tried installer win XP but could't. cd-rom didn't work so i might need some driver

[Paul_Tikkanen]

You're very welcome.

The notebooks with the AMD processors don't need SATA controller drivers like the ones with the Intel processors do.

Something else is preventing XP from installing.

[Zerivo]

can i get some driver, like graphics?

[Paul_Tikkanen]

For Windows 7 and newer, you have to manually install the Vista chipset (coprocessor), and Nvidia graphics drivers.

Here are the links to the Vista 64 bit chipset and graphics drivers...

Chipset

https://ftp.hp.com/pub/softpaq/sp37501-38000/sp37730.exe 

Graphics

https://ftp.hp.com/pub/softpaq/sp42501-43000/sp42635.exe 

To manually install the drivers, I will give you the step-by-step directions to install the chipset driver, and then do the same thing for the graphics driver.

Run the chipset driver.  It will not install the coprocessor device.

Go to the device manager.  Click on the coprocessor device needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the 'Browse my computer for drivers option,' and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp37730.

Make sure the Include subfolders box is checked, and the driver should install.

Then restart the PC.

Do the same thing for the graphics driver, except you may get an unsupported operating system error.

Close out of any error windows.

Go to the device manager, click to expand the Display adapters device manager category.

Click on the Microsoft Basic Display Adapter listed there.

Click on the driver tab.  Click on Update Driver.

Select the 'Browse my computer for drivers option,' and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp42635.

Make sure the Include subfolders box is checked, and the driver should install.

Then restart the PC.

[Zerivo]

Hi sorry it took longe to answer, since cd-rom didn't work so i have to installer iso on usb, and tried many way until now i did installer Window Xp then try update Bios but it say "This bios is not for your Notebook PC".

guess i need installer Win Vista instead Win XP

[Zerivo]

after Window Vista and bios work fine, thank ^^

I installer Back Window 10 and it work much better with last verison Bios