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HP Recommended
HP Pavillion x360 m3 convertible
Microsoft Windows 10 (64-bit)

E8097724-5553-4262-A557-9FD3A37C8574.jpeg

Hello, a couple years ago I had issues with this laptop constantly spinning in circles and and just the Hp logo, I have attempted to use system recovery which leads to black screen and even recently bought windows 10 installation media to no avail. I have tried reformatting the drive and reinstalling windows but both options just lead to infinite loading. At this point I think replacing the internal SSD with an HDD( preferably for storage ) would be the best idea considering the internal hard drive seems completely dead at this point and I have tried all options to get the hard drive functioning . Any suggestions/help would be much appreciated!

 

Hard drive 1 - Secondary HDD Bay *

the optimized DST Check has encountered issues testing your drive. Please click the next button for further trouble shooting steps

Component Test : FAILED

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Sure. Computer parts are a bit hard to source right now. But any 2280 form factor SATA M.2 SSD will work. 

 

I've actually had good luck with these "bargain" Silicon Power SSDs:

 

https://www.amazon.com/Silicon-Power-256GB-Internal-SU256GBSS3A55M28AB/dp/B079X7LMLY/ref=sr_1_10?dch...

 

 

View solution in original post

13 REPLIES 13
HP Recommended

Here is the translation of the error:

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
GLG4GK-8MSAHC-GXGGQ1-61UM03OK8CGxxxx0H42/13/21307StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Optimized

 

Here is the Service Manual:

 

Manual 

 

You did not need to buy Windows 10 installation media. It is a free download from Microsoft and you have a license for Windows 10 embedded in the BIOS or otherwise do not need a license Code to install it. 

 

You do need to replace the hard drive. If you have an SSD (this series of models can have a mechanical hard drive or a solid state drive) that is what you want to use for replacement. 

 

Post back for further discussion. 

HP Recommended

So will something like this work for this laptop? Samsung SSD 860 EVO 250GB 2.5 Inch SATA III Internal SSD (MZ-76E250B/AM) 

If so how would I find the tools needed to open this device and would I need anything additional? 

I also assume I could use the bootable media to install windows on this drive because it’s internal.

 

i also had to buy windows 10 installation media because I do not have another computer to create a bootable USB

HP Recommended

Yes the 860 Evo 2.5 inch would work in the hard drive bay assuming you have a 2.5 inch drive in there now. If you have an M.2 SSD the mounting hardware will be different. The Service Manual lists the tools you need but generally you need a precision Phillips screwdriver. 

HP Recommended

hey again, I’m having issues determining which exact hard drive model to purchase, in system information it says for Type - ATA  And for model - IM2S3138E-128GM-B

HP Recommended

Hard drives are generic, interchangeable. All SATA 2.5 inch hard drives and SSDs connect with the same connectors and have mounting holes in the same location. Get a 7mm thick one, the fit is universal. Some will not take a 9.5mm or thicker model. 

 

Post back if you want a specific link. 

HP Recommended

yes please provide me with a link, I’m looking for one that has 250GB of storage

HP Recommended

Still need to know just what you have in the laptop. Might be either a 2.5 inch or an M.2 SSD. Very different animals and if you try to switch to a different kind of storage you need mounting hardware which is very hard to locate. So if you can take a screen shot of device manager and open up disk drives and see what it says. 

HP Recommended

F559AF4B-A3D1-4213-8F96-59A21BC1C553.jpeg

 This is the information I get in the hardware diagnostics, I would rather stick to the same type of storage to make this replacement as easy as possible 

HP Recommended

That's an M.2 gumstick disk. Has to be SATA. Here is one you can use:

 

https://www.amazon.com/Samsung-250GB-SATA-Internal-MZ-N6E250BW/dp/B07864V6CK/ref=sr_1_3?dchild=1&key...

 

Post back if you need more help installing or with software migration. 

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