HP Pen Issue

[Farah_Alnsour]

Hello. I have had a problem occurring recently with the HP Pen that came with my device. It was working perfectly until a few days ago. It started becoming extra sensitive. For example, when I write on OneNote, it scribbles on the page when the pen is close to but not touching the screen. I haven't had this issue previously. The battery is working well because I installed the battery that came with the pen a week ago. Sometimes, it even clicks on the screen even when the tip of the pen itself isn't touching the screen. I thought it was a problem with the tip, so I replaced it with one of the tips provided, but this didn't help. Please help me in solving this issue because it started getting quite annoying. 

[The_Fossette]

@Farah_Alnsour

I reviewed your post and I understand that you are facing issues with the HP pen.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04706945

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Farah_Alnsour]

Hello. I tried following the steps in the article but it didn't help. Is it a problem with the pen itself or is this an issue that can be solved? I hope you can help me.

[The_Fossette]

@Farah_Alnsour

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!